[Classweb-users] Error message in hierarchy classification browser

[Paul G Weiss]

Can you describe more explicitly what you mean by "when she attempts to search"?  If you can describe one of her attempts step-by-step, using an actual example of a search that she attempts to do, it might assist in diagnosing the problem.  Please include in your description all of the buttons that she clicks and all of the screens that she uses from the moment she logs on.

Paul Weiss
Cataloging Policy and Support Office
Library of Congress

>>> Cheryl Boettcher Tarsala <madcatter at linkline.com> 4/29/2008 12:21 PM >>>
A student of mine, who successfully used ClassWeb for LCSH a few 
weeks ago, is having no success in accessing the hierarchy 
classification browser.

When she logs on and attempts to search, she gets an error message 
"no application name specified in request."

She has updated to the latest version of firefox, which is the 
browser it recommends.  She has tried three different computers and 
internet explorer as well and received the same message. She has 
emptied caches and attempted access for several days, and the problem 
remains.

I would have to conclude that she's doing something unexpected to get 
this error across different computers at home and work, but I have no 
idea what that might be, or how to troubleshoot it.   Has anyone ever 
encountered this problem before or have a suggestion about what to do?
-- 
Cheryl Boettcher Tarsala
Adjunct Assistant Professor
LEEP Program, Graduate School of Library and Information Science
University of Illinois at Urbana-Champaign

c-tarsala at linkline.com 
ctarsala at uiuc.edu 

The views expressed here are my own and not those of UIUC or GSLIS.
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