[Classweb-users] Issue with conducting the first search in ClassWeb

[Geoff Mottram]

Hi All,

We did change some of the static content on the ClassWeb site last weekend. 
If you are experiencing any "Page Not Found" issues, the most likely culprit 
is your web browser cache. To remedy the problem, try the following (in this 
order):

1) Exit your browser (you can leave your tabs open) and restart the browser.

Most browsers have an option in which they will reopen any tabs you had open 
when the browser shut down. ClassWeb stores your session ID in a permanent 
cookie, so you can exit your browser and restart it without having to log in 
again, or use up an additional session.

The default configuration for most web browsers is to check for modified 
content after a restart. This will spot the stale ClassWeb pages.

2) If that doesn't fix things, try clearing the cache in your web browser. 
The directions given here only clear cached files and you will not loose any 
cookies, preferences or anything else (if you do decide to clear all of your 
cookies, log out of ClassWeb first):

In Firefox: Select History, Clear Recent History. Only the "Cache" box needs 
to be checked.

In Chrome: Click on the History link from the "..." options icon. Select 
"Clear Browsing Data", uncheck everything except "Cached Images and Files", 
make sure "All time" is the "Time Range" selected and then click the "Clear 
Data" button.

If you are still having problems, please contact us at 
"support at classificationweb.net". Let us know which web page you are coming 
from and which link you clicked on when you had the issue.

Best,

Geoff Mottram
ClassWeb Developer

On 11/5/21 1:22 PM, Cindy Wiebe wrote:
> Just thought I'd chime in to say that I use Firefox, as well, and doing some work from home and some on campus, I've not had this happen.
> Cindy
>
> __________________________
> Cindy Wiebe, MLIS
> (she/her/hers)
> Cataloguing & Systems Specialist
> St. Mary's University Library
> 14590 Bannister Road SE
> Calgary, AB T2X 1Z4
> Direct phone:  403-254-3723
> library.stmu.ca/
>
>   
>
>
> -----Original Message-----
> From: Classweb-users [mailto:classweb-users-bounces at classificationweb.net] On Behalf Of Hostage, John
> Sent: Friday, November 5, 2021 11:03 AM
> To: Classweb-users at classificationweb.net
> Subject: Re: [Classweb-users] Issue with conducting the first search in ClassWeb
>
> [CAUTION: EXTERNAL MAIL. DO NOT CLICK ON LINKS OR OPEN ATTACHMENTS YOU DO NOT TRUST]
>
> That's happening to us too.
>
> ------------------------------------------
> John Hostage
> Senior Continuing Resources Cataloger
> Harvard Library--Information and Technical Services Langdell Hall 194 Harvard Law School Library Cambridge, MA 02138 hostage at law.harvard.edu
> +(1)(617) 495-3974 (voice)
> +(1)(617) 496-4409 (fax)
> ISNI 0000 0000 4028 0917
>
> -----Original Message-----
> From: Classweb-users [mailto:classweb-users-bounces at classificationweb.net] On Behalf Of Susan Moore
> Sent: Friday, November 05, 2021 12:39
> To: Classweb-users at classificationweb.net
> Subject: [Classweb-users] Issue with conducting the first search in ClassWeb
>
> Hello,
>
> I've had this issue all week and am wondering if anyone else is. When I first connect to ClassWeb in Firefox and click on search I get the following message:
>
> The page you requested cannot be found.
>
> For assistance with this site, please contact:
>
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> *Library of Congress Cataloging Distribution Service Customer Services Section Washington, DC 20540-4912 Phone: (855) 266-1884 (US only)
>    or (202) 707-6100 FAX: (202) 707-1771 If I click on the browser back button and then click on search again, I get the search menu. Is this happening for anyone else?Susan MooreUniversity of Northern IowaCedar Falls, IA  50614susan.moore at uni.edu <susan.moore at uni.edu>* _______________________________________________
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